Supertax Pty Ltd (“Supertax”, “we”, “us”) of Suite 1, 7 Bridge St, Werribee VIC 3030 is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As registered tax agents, we are also bound by the confidentiality obligations of the Tax Agent Services Act 2009.
What we collect
- Contact details such as your name, email address, phone number and postal address.
- Information needed to provide our services, including tax file numbers, income, expense, business, superannuation and financial records you give us.
- Identity verification information where required, such as identity document details, collected directly or through a third-party verification provider.
- Website usage information collected automatically, such as IP address, browser type, device and operating system, pages visited and time spent.
How we collect it
We collect personal information directly from you — for example when you contact us, complete an enquiry or checklist, or engage our services — and from third parties you authorise, such as the ATO, ASIC, your super fund or financial institutions. If you don't provide the information we request, we may not be able to provide our services.
How we use it
- to provide tax, accounting, bookkeeping, payroll, SMSF and advisory services
- to meet our legal and regulatory obligations, including to the Tax Practitioners Board and the ATO
- to verify your identity and manage your client relationship
- to improve our website and services
- to send you updates about our services, which you can opt out of at any time
Who we disclose it to
We only disclose personal information for the purposes above, with your consent, or where required or authorised by law. This may include government agencies (such as the ATO and ASIC), SMSF auditors, software and cloud service providers we use to deliver our services (such as accounting and practice management platforms), and professional advisers acting on your behalf. Some of these providers may store data outside Australia; where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep records for as long as required by law (including tax record-keeping periods) and securely destroy or de-identify information we no longer need. No method of transmission over the internet is completely secure.
Our website
Our website may use cookies and similar technologies to operate and to understand how visitors use it. You can disable cookies in your browser settings. Our enquiry form opens your own email program; the information you send is received at info@supertax.com.au.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will explain why.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Privacy Officer, Supertax Pty Ltd
Suite 1, 7 Bridge St, Werribee VIC 3030
Phone: (03) 7074 8818
Email: info@supertax.com.au
Last updated: September 2026. We may update this policy from time to time; the current version is always available on this page.